Prices, Shipping Costs and Delivery
The prices stated on the product pages include VAT and other price components.
The shipping of the sample kit and, if selected, the certificate* (within Austria and Germany) will be carried out free of charge and dispatched no later than the next working day after receipt of payment. For shipping to EU countries, a flat shipping fee of €5.00 applies. For shipping outside the EU, €14.90 will be charged for shipping costs + customs fees.
For returning samples, please send them sufficiently protected and packaged as a standard letter. If you are sending blood tubes, please ensure shatterproof packaging! Please inquire about the exact postage costs at your local post office. Return shipments sent carriage forward cannot be accepted. Express return shipping is not necessary, as the sample material is generally very stable.
In certain cases (e.g. express delivery, courier services, etc.), shipping costs or other fees may apply. These will be communicated to you before placing your order (type and amount) and will be clearly shown in the shopping cart system and on the order page.
Notice regarding special promotions:
For certain products sponsored by cooperation partners (e.g. as part of time-limited promotions), shipping may be restricted to specific delivery addresses, for example, exclusively to addresses within a particular country (e.g. Germany). Any such restrictions will be clearly indicated in the respective product description. Please refer to the product details.
IMPORTANT for customers outside the EU:
For returns from non-EU countries, please make sure to follow the shipping instructions and customs conditions, which you can download here: Shipping instructions & customs documents
* The certificate will be delivered after the report has been prepared