Sample shipping from Austria/Germany and the EU
Please send samples to one of the following shipping addresses:
Shipping from Austria
FERAGEN GmbH
Strubergasse 26
5020 Salzburg
Austria
Shipped from Germany
KUBEOS GmbH
c/o FERAGEN
Niedervillern 8
83410 Running
DANGER
The German address is a PO box. The samples are forwarded to our laboratory in Austria three times a week.
Please do not send the shipments "Registered" "Personally" "REGISTERED MAIL" as express. This leads to delays or refusal of acceptance at the mailbox.
If you would like one of these shipping options, you must send the sample directly to us in Austria.
International Shipping
For sending samples outside the EU to our laboratory, you can download all the important information, the customs documents, import permit and the proforma invoice for shipping here: https://feragen.at/zoll.
We recommend using an international courier service that provides a reference for tracking. If samples are sent by post, they may take up to several weeks to reach us, which may affect the quality of the samples, particularly blood samples. Please also note that we cannot accept deliveries on Saturdays.
Please send international shipments to:
FERAGEN GmbH
Strubergasse 26
5020 Salzburg
Austria
Confirmation by the veterinarian, breed warden or official person
In some cases, confirmation of data is required. You can verify your animal's identity by having the sample taken by a veterinarian, breeding officer or official who will confirm the microchip number or tattoo and the sample collection with a stamp and signature. Sampling by a verified person may be required for results to be accepted by breeding associations. You can download a corresponding form here: feragen.at/bestaetigung-probengreifer